Customer Service


If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at 888-647-2555 from the United States. From Perth, London, Budapest, or any other international location, please call +1513-985-3400.

Live chat

You can reach us via live chat Monday through Friday 7:30 am to 10:00 pm, Saturday 8:00 am to 9:00 pm, and Sunday 9:00 am to 9:00 pm (EST). Just click on the customer service button on the bottom right corner of any page on our web site.

Other ways to contact us

By Regular Mail:

Download a printable order form here.

For correspondence with orders or checks, please mail to our secure lockbox service:

The J. Peterman Company
P.O. BOX 842445
Boston, MA 02284-2445

For all other correspondence, use:

The J. Peterman Company
5345 Creek Road
Blue Ash, OH 45242-9514

Send us a message