Customer Service
If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at 888-647-2555 from the United States. From Perth, London, Budapest, or any other international location, please call +1513-985-3400.
You can reach us 24 hours a day, seven days a week. If you have a question about an order you have placed, please include the order number. We’ll contact you back very quickly.
You can reach us via live chat Monday through Friday, 9:00 am to 9:00 pm, Saturday 9:00am to 6:00 pm, and Sunday 11:00am to 4:00 pm (EST). Just click on the customer service button on the bottom right corner of any page on our web site.
Other ways to contact us
By Regular Mail:
Download a printable order form here.
For correspondence with orders or checks, please mail to our secure lockbox service:
The J. Peterman Company
5345 Creek Road
Blue Ash, OH 45242-9514
For all other correspondence, use:
The J. Peterman Company
5345 Creek Road
Blue Ash, OH 45242-9514