Customer Service

General Questions

Our customer service representatives are available at 1-888-647-2555, Monday through Friday, 8:00 am to 8:00 pm, Saturday and Sunday 9:00am to 6:00 pm (EST).

If you live outside of the United States please call direct to 1+ 513-985-3400 for further assistance.

We accept Visa, MasterCard, Discover, and American Express. You may also pay through the mail with an order form by check or money order. Please note, all checks will be held for ten (10) business days until the payment has cleared the bank.

Website, Online Account and Programs

With a registered account, you will have complete access to your order history, your address book, and more.

You may reset your password online. If you are still having trouble you may contact us via email, phone or and we can send you a password reset form.

There are a few things you can check. The only promotional codes we offer are posted on jpeterman.com. If you found a promotional code on another site, it is not valid. You can also check to make sure the code has not expired and that you have items that are eligible for the promotion. If you are still having problems applying the code to your online order just call us (1-888-647-2555) and we will be happy to assist you.

Shipping

All orders will ship out the next business day from the time the order is placed. Any order placed on a Friday will not ship out until Monday, unless Saturday shipping is selected.

Any orders placed before 1:00pm EST with Expedited shipping (i.e. 2nd day or Next Day) will ship out the same day that the order is placed. Orders placed after 1:00pm EST will not ship out until the following business day.

Currently we ship to all countries except Greece and  Turkey, and the continent of Africa. Please note there may be duties and taxes imposed on your order that are not reflected in our shipping rates. The customer is responsible for those charges upon delivery. Check with your local customs office for more information. Click here for our international shipping rates.

Return, Policy and Order Status

Please call a customer service representative for assistance (888-647-2555).

We have a 60 day return/exchange policy on all items (not including Last Chance items). All items must be in their original condition. We will not accept anything that has been washed, worn, or damaged. Please click here for our full return policies.

There are no returns on Last Chance items. You may exchange a Last Chance item for the same item different size/color if they are available. However, if no eligible exchange is available, these items do become final sale.

Please note that altered items cannot be returned. Take care to provide your accurate measurements when ordering.

As long as the gift return is within our 60 day return policy (click here for details) you may return the item for store credit, or you can request to have a refund issued to the original buyer.

You are welcome to use any shipping carrier of your choice. Please keep track of your tracking number. All returns are the customer's responsibility until it is received in our warehouse.

Our customer service reps will be happy to assist you. You can give us a call at 888-647-2555, email, or Live Chat.

Of course! You are welcome to exchange an item for anything else, but you will have to pay shipping on the new item. If the new item cost more than the original, then we will have to charge your credit card for the additional cost. If the new item cost plus shipping is less than the original purchase, the difference will be refunded back to your credit card.

For any item that was purchased at full price and then goes on sale within fourteen (14) days, we will give you a sale price adjustment in the form of store credit. Click here for details on store credit.

Product and Sizing

Our sizes are true to J. Peterman, however they might not compare to other retailers. We have garment measurements available on all of our items, to better assist you.

We travel all over the world to get ideas for our designs. We work on the designs ourselves here at J. Peterman and provide the material and sizing specifications directly to our manufacturers, who adhere to our specifications.

We have garment measurements for all of our items, if you have specific questions about a particular item please call one our customer service representatives and they will be happy to help you get the right fit.

We now have photographs of our items available on our website. Just look for additional views for the item.

Catalog

We have a convenient Request Catalog link (click here) on our website, or you may call a customer service representative (888-647-2555) who can take your information for you. Catalogs are shipped within the US only.

We will need your name and address, exactly as it appears on your catalog to remove you from our mailing list. You may send us an email or a customer service representative (888-647-2555) can take your information for you.