Customer Service

Shipping and Handling

Standard domestic ground shipping rates
STANDARD (4-9 Days Ground Shipping via FedEx)
Merchandise total Shipping fee
$1.00 - $50.00 $6.95
$50.01 - $75.00 $8.95
$75.01 - $100.00 $9.95
$100.01- $150.00 $11.95
$150.01- $200.00 $13.95
$200.01- $300.00 $15.95
$300.01 or more $16.95
PRIORITY (2-5 Days Ground Shipping via FedEx)
Merchandise total Shipping fee
$1.00 - $50.00 $10.95
$50.01 - $75.00 $12.95
$50.01 - $75.00 $13.95
$100.01- $150.00 $16.95
$150.01- $200.00 $17.95
$200.01- $300.00 $19.95
$300.01 or more $20.95
International Shipping Rates (Shipped via FedEx)
CANADA (CAN)
Merchandice total Shipping fee
$1.00 - $25.00 $11.45
$25.01 - $50.00 $12.45
$50.01 - $75.00 $14.95
$75.01- $100.00 $16.95
$100.01- $150.00 $18.95
$150.01- $200.00 $21.95
$200.01- $300.00 $23.95
$300.01 - $400.00 $26.95
$400.00 or more $29.95
OTHER COUNTRIES (INT)
Merchandise total Shipping fee
$1.00 - $25.00 $29.95
$25.01 - $50.00 $29.95
$50.01 - $75.00 $35.95
$75.01- $100.00 $49.95
$100.01- $150.00 $59.95
$150.01- $200.00 $69.95
$200.01- $300.00 $79.95
$300.01 - $400.00 $89.95
$400.00 or more $99.95
2nd Day Delivery

For maximum speed at minimum cost, add $12.00 to your regular shipping and handing. No P.O. Boxes.

Next-Day Delivery

Add $25.00 to your regular shipping and handling. No P.O. Boxes.

Next-Day Saturday Delivery

Add $35.00 for your regular shipping and handling. No P.O. Boxes. (Saturday delivery is only available between Thursday at 1:00 pm through Friday at 1:00 pm eastern.)

Expedited orders with all items in stock placed before 1:00 pm Eastern Standard Time, Monday through Friday, will ship the same day. Expedited orders that are placed after 1:00 pm Eastern Standard Time Monday through Friday, on weekends or holidays will be shipped the next business day. If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available and be shipped via the Standard shipping option. If this isn't convenient for you, please call us at 888-647-2555.

Furniture Item Shipping

Furniture item shipping will be calculated in the shopping cart.

International Orders Only

Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we cannot offer a refund if the shipment is refused.

Return and Exchanges

Should there be any problems with your order or damage to your package please call us toll-free at 888-647-2555, or you can email us via the Contact Us page.

To Return Merchandise

Please complete the form on the back of the packing slip and send it along with your return. Please fill in the return reason-it helps us to know why you weren’t happy. Carefully pack your return merchandise and secure it with strong tape.

You may use our convenient, prepaid Merchandise Return Label and $8.95 will be deducted from your refund when we process it (except for returns of damaged/incorrect items). Or you can use the carrier of your choice to ship your return to us at your own expense. If you do not use our Merchandise Return Label, we encourage you to insure the package (remember to keep the tracking number). It usually takes about two weeks for your return/exchange item(s) to be received and processed by our customer care team.

We cheerfully accept all returns and exchanges of unworn, unwashed, unused, and undamaged merchandise in the original condition that was purchased at full or sale prices in our catalogs or on our website (excluding purchases in the Last Chance category of our website) for a refund of the merchandise price you paid (less applicable shipping charges) within 60 days from shipped date.

We do not accept any returns for items that we sell in the Last Chance category of our website (because these are very limited quantities of items). However, we will exchange these items for a different size of that item if it is available, as provided below. All Last Chance will be notated with an "LC" in the item name and/or with a sale price ending in $.98.

To Exchange Same Item for Different Size or Color (Or to Exchange Damaged/Incorrect Item)

Domestic Orders: Shipping is on us. If you use our convenient, prepaid Merchandise Return Label, you will not be charged the shipping cost to return these items to us. We will also cover the regular shipping cost to get that exchanged item back to you.

International Orders: When exchanging an item or items, you will not be able to use the Merchandise Return Label if you are outside the U.S., so you will need to pay for shipping your item back to us. There will also be international shipping charges on the item we send to you after an exchange.

To Exchange Item for Different Item (Except as Provided Above)

If you use our convenient, prepaid Merchandise Return Label to return the item to us, $8.95 will be charged to you (or deducted from any applicable refund) when we process your exchange order. You will also be charged the applicable shipping cost when we ship your exchange item. Any additional payment that may be required will be charged to the credit card used for the initial purchase, unless another payment method is provided. Any credit that may be required will be provided in the same manner that the original payment was made.

Our Mailing Address for Return Packages (should you need it)

The J. Peterman Company
5345 Creek Road
Blue Ash, OH 45242-9514