Customer Service

Shipping and Handling

Standard domestic ground shipping rates
PRIORITY (4-7 Days Ground Shipping via UPS)
Merchandise total Shipping fee
$1.00 - $75.00 $12.95
$75.01 - $150.00 $15.95
$150.01 - $250.00 $18.95
$250.01 or more $21.95
2nd Day Delivery (2 Days Ground Shipping via UPS. No P.O. Boxes.)
Merchandise total Shipping fee
$1.00 - $75.00 $24.95
$75.01 - $150.00 $27.95
$150.01 - $250.00 $30.95
$250.01 or more $33.95
Next Day Delivery (Next Day Ground Shipping via UPS. No P.O. Boxes.) 
(Next Day Saturday delivery is only available between Thursday at 1:00 pm through Friday at 1:00 pm eastern.)
 Merchandise total Shipping fee
$1.00 - $75.00 $37.95
$75.01 - $150.00 $40.95
$150.01 - $250.00 $43.95
$250.01 or more $46.95
International Shipping Rates (Shipped via UPS) 
CANADA (CAN)
 Merchandise total Shipping fee
$1.00 - $25.00 $11.45
$25.01 - $50.00 $12.45
$50.01 - $75.00 $14.95
$75.01 - $100.00 $16.95
$100.01 - $150.00 $18.95
$150.01 - $200.00 $21.95
$200.01 - $300.00 $23.95
$300.01 - $400.00 $26.95
$400.01 or more $29.95
 
OTHER COUNTRIES (INT)
 Merchandise total Shipping fee
$1.00 - $25.00 $29.95
$25.01 - $50.00 $29.95
$50.01 - $75.00 $35.95
$75.01 - $100.00 $49.95
$100.01 - $150.00 $59.95
$150.01 - $200.00 $69.95
$200.01 - $300.00 $79.95
$300.01 - $400.00 $89.95
$400.01 or more $99.95
Expedited Orders

Expedited orders with all items in stock placed before 1:00 pm Eastern Standard Time, Monday through Friday, will ship the same day. Expedited orders that are placed after 1:00 pm Eastern Standard Time Monday through Friday, on weekends or holidays will be shipped the next business day. If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available and be shipped via the Standard shipping option. If this isn't convenient for you, please call us at 888-647-2555.

Furniture Item Shipping

Furniture item shipping will be calculated in the shopping cart.

International Orders Only

Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we cannot offer a refund if the shipment is refused.

Return and Exchanges

Return and Exchanges

 

Our Mailing Address for Return Packages (should you need it)

The J. Peterman Company
5345 Creek Road
Blue Ash, OH 45242-9514